Privacy Policy

Last updated: October 7, 2025

This Privacy Policy explains how Novomins Pty Limited (ABN [INSERT ABN]) (“Novomins”, “we”, “us”, or “our”) collects, uses, discloses and protects your personal information when you visit www.novomins.com.au (the “Site”) or otherwise interact with us in Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Entity: Novomins Pty Limited (ABN [INSERT ABN])
Website: www.novomins.com.au
Contact: hello@novomins.com

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, for example when you contact us or subscribe to updates:

• Name and contact details (e.g., email address).
• Any information you include in enquiries or feedback.

2.2 Device & Usage Information (Collected Automatically)

When you visit the Site, we automatically collect certain information (“Device Information”), including:

• Browser type, IP address, time zone, device identifiers.
• Pages viewed, referring websites or search terms, on-site interactions.
• Cookies and similar technologies data (see Section 4).

2.3 Payment & Orders

Important: Novomins Pty Limited does not collect, process, or store payment or order details on this Site. Sales are completed via third-party retailers (see Section 5).

3. Why We Collect & Use Personal Information

We collect, use and disclose personal information only for purposes directly related to our business functions and activities, including to:

• Operate, maintain and improve the Site (analytics, performance, debugging).
• Respond to enquiries and provide customer support.
• Detect, prevent and investigate security incidents or fraudulent activity.
• Provide relevant Novomins advertising and marketing (where permitted by law and your preferences).
• Comply with legal obligations and requests from regulators or law enforcement.

We do not use or disclose personal information for unrelated secondary purposes unless we have your consent or are otherwise permitted by law.

4. Cookies, Analytics & Advertising

We use cookies and similar technologies to operate and improve the Site. You can control cookies via your browser settings. Disabling cookies may affect Site functionality.

• Cookies: Data files placed on your device (see allaboutcookies.org).
• Log files: Track actions on the Site (IP, browser, ISP, referring/exit pages, timestamps).
• Web beacons/tags/pixels: Record browsing information.

Google Analytics: We use Google Analytics to help us understand visitor behaviour. For details, see Google’s Privacy Policy and opt-out tools:

• Google Privacy Policy
• Google Analytics Opt-out

Targeted advertising: We may use device/usage information to deliver relevant ads. You can learn more and opt out via:

• Network Advertising Initiative
• Facebook | Google | Bing
• Digital Advertising Alliance

Do Not Track: Our Site does not currently respond to “Do Not Track” signals.

5. Links to Third-Party Retailers

The Site may display icons or links to third-party retailer websites where Novomins products are sold. Those retailers’ terms and privacy policies govern your purchases and any personal information you provide to them. Retailers are solely responsible for listing, selling, delivering, marketing and promoting their products.

6. Disclosure of Personal Information (incl. Overseas)

We may disclose personal information to third-party service providers that assist us in operating the Site and understanding visitor usage (e.g., analytics, hosting, security). We may also disclose information if required by Australian law, to respond to lawful requests, or to protect our rights.

Overseas disclosures: Some service providers may be located or may process personal information outside Australia, including (without limitation) the United States, Canada, the United Kingdom and/or the European Union. We take reasonable steps to ensure such providers comply with the APPs or are subject to substantially similar protections.

7. Data Security & Retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, encryption in transit, firewalls, staff training and regular reviews.

Personal information is retained only for as long as reasonably necessary for the purposes described in this Policy or as required by law. When no longer required, we take reasonable steps to securely destroy or de-identify personal information.

8. Your Rights: Access & Correction

Subject to certain exceptions under the Privacy Act, you have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request, contact us at hello@novomins.com. We will respond within a reasonable time. We may ask you to verify your identity and may provide access in the form requested if it is reasonable and practicable.

9. Complaints

If you have a concern about how we handle your personal information, please contact us at hello@novomins.com. We will acknowledge your complaint within 5 business days and aim to provide a written response within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au/privacy/privacy-complaints
• Phone: 1300 363 992

10. Minors

The Site is not intended for individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page.

12. Contact Us

© 2025 Novomins Pty Limited. All rights reserved.